Terms and Conditions
1. Customer Liability Waiver
You agree that by floating at Blissful Float Spa, whether you are the paying customer or a guest, you are committing to our T&C, agree to the customer liability policy below and that you're liable for any repercussions resulting from the infringement of this policy.
View our Customer Liability Waiver
2. Prepayment
We require all customers to pay in advance for the session while making a booking.
3. Float Packages:
All float packages purchased should be used within the expiration period. The expiration period begins from the date of purchase.
Infrared Sauna Intro Pack - 1 month expiry
Float Intro Pack - 3 months expiry
6 x Infrared Sauna Package - 6 month expiry
6 x Floats Package - 6 months expiry
6 x Massage Chair Package - 6 months expiry
All packages are shareable except for the Intro Packs.
4. Monthly Memberships:
All memberships are non-shareable.
By signing up for a membership, you authorise Blissful Float Spa Limited to deduct monthly dues from your debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same day of every month. You understand charges will continue month-to-month until you choose to cancel your membership, after the minimum term commitment, which is 3 months.
You cannot cancel your membership within the minimum term.
To cancel your membership after the minimum term, you must submit a notification of cancellation in writing, 7 days before your final billing cycle.
To cancel please contact us at blissfulfloatspa@gmail.com
5. Gift Cards Terms and Conditions
Gift Cards have 6 months expiration date.
Digital Gift Card can be used only to book single sessions, not to buy packages.
Physical Gift Voucher can be used for any service or package stated on the voucher.
Gift Card is not exchangeable for cash.
Gift Card is refundable only for 14 days cool off period: amount paid minus transaction fee incurred by Blissful Float Spa
Gift Card can be exchanged for different services than stated on the gift card.
6. Bookings
You can make a booking for any available time via our website, or onsite with our team.
Regular float booking are for the 60min session duration.
By booking a 90min or 120min float, you agree to accept that some peripheral noise may be heard while the team are cleaning the other pod rooms nearby.
Blissful Float Spa does not accept any responsibility for a 'lesser' experience during 90min or 120min float, due to peripheral noise complaints.
7. Booking Cancellations
If you wish to cancel or reschedule a booking this must be done with a minimum of 24 hours' notice.
Bookings are non-refundable; however, if you cancel within appropriate time period, the booking can be rescheduled or credited to your account.
8. Appointments
We encourage all first-time customers to arrive 15 minutes before their float. Experienced Floaters, we recommend at least 5 minutes before their float.
If you are more than 15 minutes late, we reserve the right to shorten your session or refuse your entry and charge you 100% of the appointment.
9. Centre Etiquette
The centre operates as a Quiet Zone.
Please be mindful of the volume of your phone or talking, especially in Vanity Room and Relaxation Room so as not to disturb others.
10. Promotional Codes and Offers
Unless otherwise stated promotions or discounts cannot be redeemed against our Intro Pack.
Only one promotional discount can be applied per transaction.
There is no cash alternative to a promo code.
Disability Policy
As a team at Blissful Float Spa, we strive to provide the best possible experience for all of our guests, we do this through carefully building our centres and continually training our team.
We use float pods at Blissful Float Spa. The nature of floating in a float pod requires that an individual is alone in a float pod with the lid closed in their own room.
As a service provider, we are always conscious of legal obligations under equality legislation. We aim not to just be compliant with our legal obligations, but to be able to deliver an outstanding experience which meets and, where possible, exceeds the statutory requirements placed on us. As part of that commitment we seek to ensure that disabled people are treated no less favourably than others and make reasonable adjustments where appropriate.
Our centre has a fully accessible float room, vanity room and relaxation room. Unfortunately our toilet room is too small to fit a wheelchair. Before booking a float, please email blissfulfloatspa@gmail.com and ask for someone to call you to discuss your visit as we’ll have to make a decision on a case by case basis. This is so that we can talk through the process together with you and ensure it is completely safe for you to float either with or without a carer present, and so that we can make sure our team is prepared to support your visit.
Although we may accommodate customers with some disabilities, we are focused on ensuring that we do not put any customer in a dangerous situation, and therefore we ask everyone with any disability that agrees to meet the following conditions:
you have spoken to your doctor
you are comfortable spending 1 hour alone, floating in 12” water
you are able to get dressed and undressed alone
you are able to open the float pod lid alone
you are able to climb into the pod alone
you are able to close the float pod lid whilst inside
you are able to climb out of the pod without assistance
you are able to press the emergency call button from the inside and outside of the pod
you can shower alone standing up, including entering and exiting the shower
To get in the float pod you need to be able to step over the pod ledge (approx. 2ft). There are no railings to hold and the floor of the pod can be slippery. We do not have the facilities for carers or staff to provide assistance so you must be capable alone.
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